Can Anyone Help?

2 Sep

A little cry for help regarding WordPress from Up The Mountain!

For the last few days I have been unable to insert any links into my posts.  I also can´t work out how to contact Workdpress Support as I seem to keep going round in circles on the Support page.

Am I just being amazingly untechnical or is anyone else having problems?  Do you know how to contact support?

Thank you … any help will me most gratefully received.


42 Responses to “Can Anyone Help?”

  1. Tandy September 2, 2011 at 17:52 #

    hi, sometimes when the draft is saving you cannot save links! but if that is not why you are having a problem then go to ME drop down menu GET SUPPORT type links into the search feature under the topics menu you will see contact support and the just follow the prompts – good luck!

    • chicaandaluza September 2, 2011 at 17:59 #

      Thanks so much Tandy – it´s weird, this has never happened before but will see if I can make it work. Appreciate your super quick reply!

      • lujos September 2, 2011 at 19:00 #

        I just tried it (Mac, Firefox) and it worked just fine! Did you recently update your browser?

      • chicaandaluza September 2, 2011 at 19:07 #

        Nope – it was just a problem that “came on suddenly” – very strange! Am hoping it will go away too of its own accord!

  2. Mad Dog September 2, 2011 at 17:55 #

    I don’t know about contacting WordPress, I think it’s mostly self help, but you can type the link in manually as html – click the html tab and this is what you type (which will show up as a normal link):

    St. John

    Just substitute your url for and your link name for St. John

    Don’t type the link in like that in the Visual tab, it won’t work.

    I hope that’s helpful 😉

    • Mad Dog September 2, 2011 at 17:56 #

      Sorry that just stuck it in as a link – damn! If you email me I’ll send you the code –

    • chicaandaluza September 2, 2011 at 17:57 #

      Thank you thank you – so many lovely people out here willing to help! You´re a star 🙂

  3. ChgoJohn September 2, 2011 at 18:09 #

    I just checked the FORUMS page and there is an open item for the same problem. You can get there by selecting the HELP button on the top right of your DASHBOARD. Click on HELP and you’ll get a list of help topics. Select GENERAL and you’ll get another list, underneath are the words COMMUNITY FORUMS> CLick on it and you’ll get a page listing current topics. Midway down the page is a topic for “Inserting a link.” You can add your name to the 2 people reporting the problem. Here’s the URL but I’m unsure if it will work in this environment, Good luck. I just had similar issues with my Reader.

    • chicaandaluza September 2, 2011 at 18:13 #

      Grazie mille – I am trying a few things at the moment but still a bit stuck! Will give this a go. Thanks again.

  4. chaiselongue1 September 2, 2011 at 18:21 #

    I had problems inserting links when I first moved to WordPress, so now I write all my posts in Windows Livewriter where it’s easy to add links and then post them direct to my blog. I’ve never had problems with this method. It also means I have a copy of my post on my computer in case anything goes wrong with the uploading.

    • chicaandaluza September 2, 2011 at 18:24 #

      I think I´m going to have to look into Windows Live Wrtier (I usually do them in Word) but it seems to be a problem currently for a few people which just started unexpectedly. Everyone is being so kind and helpful – thank you so much!

  5. cookerann September 2, 2011 at 18:26 #

    I just tried inserting a link on a post I’m working on right now, and it seemed to work. That said, I was having some difficulty with links in a recent post. All of them worked but there was one I just could not get to link to the right page. I hope SOMEBODY here can help!

    • chicaandaluza September 2, 2011 at 18:33 #

      Thank you so much for responding! I am now trying a couple of different things…fingers crossed it works. Very frustrating indeed.

  6. Rufus' Food and Spirits Guide September 2, 2011 at 18:35 #

    I didn’t have problems with links. But for about two, 2.5 days I had mad problems checking my subscriptions. It was a pain too, since I’d just gotten back from vacation and was having to either check them manually or when someone commented on my blog. The only thing that was showing in my reader was wordpress updates.

    • chicaandaluza September 2, 2011 at 18:42 #

      It´s a pain -I think quite a lot of us are suffering from a few technical “glitches”! But…so many lovely people willing to help 🙂

    • ceciliag September 2, 2011 at 19:02 #

      I had exactly that problem too.. but it is better now.. maybe other people did too! c

  7. florence and freddie September 2, 2011 at 18:42 #

    Hi Chica. Some of the answers above may have already solved your problem. If not, I like Rufus and many more bloggers have lost subscriptions and are having link problems at the moment. If you log in and go onto your feshly pressed page, down in the bottom left hand corner click onto forums. You can post your question there. I have seen other people quoting problems with links so you may find your answer without having to post a question.
    Regards Florence x

    • chicaandaluza September 2, 2011 at 18:48 #

      Thanks Florence – I am not alone! I think I am going to leave WordPress lots of messages…I wanted to do some new posts but need to put links in. All very frustrating and today with the rain was a perfect time for a bit of blogging 😦

  8. TheDorsetFinca September 2, 2011 at 18:48 #

    Sorry, I find the support difficult to navigate around too. I haven’t had your link problem but I have been having a problem with saving and publishing. I.e. if I have already saved once I have to reload the whole page before I can save/publish. Which is quite irritating because you can lose words. Sorry – am hijacking your problem, hope you find a solution!! 🙂

    • chicaandaluza September 2, 2011 at 18:53 #

      It´s not the easiest support is it?! Sorry about your problems too – and you´re not hijacking, we´re all helping each other out. Hope you find a solution too 🙂

  9. ceciliag September 2, 2011 at 19:06 #

    I have had support people answer me but i cannot for the life of me find where i found them. I will look some more, it takes about 24 hours, you send them an email and they were really sweet. I have had this prob too twice and tracked it back to a slow connection. Have you shut down and unplugged everything, including the little internet box and let your computer and everything else cool down and then reboot. Also run a virus check. Cookies can get in the way. I am very lo tech so i hope that is some use. so frustrating.. but can you type them in manually? remembering the http etc? c

    • chicaandaluza September 2, 2011 at 19:10 #

      It´s a pain – I wanted to tell the world I had made your scones!

    • chicaandaluza September 2, 2011 at 19:21 #

      I think I´ll do what you suggested – shut down, virus check etc and then I can always type the links in manually until it gets sorted. Huff and Puff!

  10. ambrosiana September 2, 2011 at 19:54 #

    Hi Tanya!! I am having the same problem since I cannot insert links on my post. I though my computer was having problems. I think we should definitely write WordPress support! Meanwhile, I am writing on Microsoft word and adding the
    links into there, the I copy and paste into the draft page on wordpress and it works.

  11. sportsglutton September 2, 2011 at 21:02 #

    I’ve had the same problem and fortunately know a decent amount about writing HTML. You might not want to do this, but the easiest way to fix the issues (aside from using Microsoft word) is to write in the code for the link.

    Very simple…on the edit post page click the HTML tab on the top right (next to the visual tab). This will bring up the code. Find the word(s) that you want to insert the link to and place the following code:
    What ever word (Place link where your website name is and the word(s) where “What ever word” is). Click back to visual and the link is inserted.


  12. sportsglutton September 2, 2011 at 21:05 #

    ooops that didn’t work. Lets try one more time:
    What ever word Place link in “-” where it says place website here and the word(s) where What ever word is (no “-“). Click back to visual and the link is inserted.

  13. sportsglutton September 2, 2011 at 21:06 #

    Sorry…website is reading the code and translating it. 😦

  14. fatisrecipes September 2, 2011 at 21:41 #

    Hey hun…

    I didn’t read all the comments, so sorry if someone said this, and sorry if my IT background will get to you, but did you try the html tab?
    it’s too easy, just do a note the closing “> then put in words like what you want us to read on your post like: click here
    then just close off the tag with

    hope it helps! 🙂

  15. chaiselongue1 September 2, 2011 at 22:08 #

    Someone else may have already mentioned this, but I’ve just chanced upon this:

    • chicaandaluza September 2, 2011 at 22:18 #

      Thank you – everyone is being so kind and helpful! Am feeling all warm and loved…apart from frustrated as hell with the link thing!

  16. Rachel September 2, 2011 at 23:26 #

    What browser and what version are you using? I couldn’t insert photos *or* see my post in preview for a few days but once I updated to the latest version of Firefox (6.0.1 on my Mac) all was well again… try updating yourself (so to speak) and maybe that’ll help. G’luck!!!

    • chicaandaluza September 3, 2011 at 00:03 #

      Will give it a go – use explorer currently, but am willing to try! Thanks so much for your help, much appreciated!

  17. Christine Hamaty Hughes September 3, 2011 at 08:13 #

    Did you go to the links tab on the left hand side and do it that way? Or, there is a button when you post something that allows you to insert a link.

    • chicaandaluza September 3, 2011 at 09:45 #

      When you are typing a post, highlight the words you want people to click on eg. “click here” or whatever words you have used and then click on the little button just above the post but below the title that looks like a chain link (not the broken chain). You´ll then see a little window where you can paste the link you want people to see, you can give it a name if you want and you can get it to open in a different window too) or you can click on one of your previous posts if that is what you want to link to, then just save! If that´s not great explanation, go to workdpress help, I think there´s a proper tutorial. Good luck, let me know how you get on!

  18. thecompletecookbook September 3, 2011 at 11:16 #

    Just thought I should add my pennies worth in too… I like the path of least resistance so this is what I do:-
    From my Dashboard, I click on “HELP” (on the top right hand side)
    Then usual just choose the “WRITING AND EDITING” CATEGORY
    Then on the bottom left is a link that says “CONTACT OUR HAPPINESS ENGINEERS”
    It brings up a form for you to fill in which sends them an email and they are very good at replying.
    I do see that today they are not available though as they are “working on improving their level of service. They will be back open again early Tuesday, September 6th (UTC).”
    Have a happy weekend.
    🙂 Mandy

    • chicaandaluza September 3, 2011 at 11:28 #

      Your pennies worth is very useful – I too like to take the path of least resistance, so it´s good to have this info for future reference. Have a great weekend too Mandy and thank so much!

  19. TikkTok September 3, 2011 at 23:39 #

    It’s not just you, as you can clearly see. 🙂 And I’m glad to know it’s not because I need a rebuild, either. 🙂

    When I’ve tried to insert the link in IE, I get the popup asking me if I want to leave the page or stay on the page. Either way, it won’t insert the links. Editing in HTML in IE is a bit buggy, and while it sort of works (in that you can code it to open the link in a new tab- if you don’t know that bit already and want it, let me know.) I haven’t had much luck with the scroll-over description. And, it’s taken more than one try for the changes to stick.

    I have taken to writing in FF/Mozilla, and haven’t had much of a problem except for the s-l-o-w-n-e-s-s of the page loading.

    Like others, I have also emailed the happiness engineers, but never did get a response. There is definitely something wonky with WP and IE; also for images and FB loading when you share.

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